Critical Success Factors as a Strategy for Risk Mitigation in IT Outsourcing Projects
نویسندگان
چکیده
Due to the ever changing Information Technology (IT) and the subsequent complexity of know-how management, many organizations may want to delegate IT works to third parties. However, in the practice this poses many risks that can threat the success a company may expect from IT Outsourcing. This paper identifies a number of risks associated to this kind of services and proposes a mitigation strategy by means of a model that identifies and puts into operation a set of Critical Success Factors (CSF), from the perspective of both the client and the supplier. The model is used to determine which are the critical CSFs regarding the risks faced by an IT Outsourcing project. In addition, the application and evaluation of the CSF model proposed are shown by means of a case study.
منابع مشابه
Identification of Pattern used in Determination of Critical Success Factors in ITS Projects, Case Study: Road Maintenance and Transportation Organization
One of the risks recognized by relevant authorities is the risk of outsourcing ITS projects. The purpose of this study was to design and explain the pattern of determining the critical success factors in outsourcing large-scale ITS projects in the Ministry of Roads and Urban Development (Road Maintenance and Transportation Organization). This study was performed using qualitative method. The pa...
متن کاملSuccessfully implementing it outsourcing strategy in German banks: the role of contract design and risk analysis
From the outsourcer’s perspective, the IS outsourcing literature emphasizes the importance of contracts and risk awareness for managing outsourcing ventures. However, there is a lack of proven and tested outsourcing management concepts in theory and practise incorporating contractual designs to effectively counter risk. By extending the risk model of Bahli and Rivard (2001) we investigate the i...
متن کاملOutsourced IT Projects from the Vendor Perspective: Different Goals, Different Risks
As outsourced and multinational IT projects become more common, managing risks for these projects is increasingly important. The research reported here examines key risks identified by Hong Kong vendor project managers working on both local and international package implementation projects. In addition to the typical risks that threaten project outcome success, respondents noted location-specif...
متن کاملCritical Success Factors for obtaining outsourcing projects for Uganda
East African countries are trying to create or expand business activities by adopting outsourcing strategies. One of them is Uganda. The Ministry of ICT has given high priority to creating sound Business Process Outsourcing (BPO) policies in order to attract foreign investors. Furthermore, the faculty of Computing and Information Technology at the Makerere University in Kampala is focussing on ...
متن کاملBacksourcing - a case study of a middle size manufacturing company taking an outsourced function back in - house
For a long time, companies have been using outsourcing as main strategy to overcome obstacles and gain competitive advantage. The reasons for doing so are many, including the possibility of cutting cost, sharing risk and focusing on the core competences. However, current research shows that outsourcing has reached its limits and companies start considering alternative solutions and revising the...
متن کامل